Identifying the problem:
Last stored data is from December 31 2015. From January 1st 2016 there is no data stored in the Telsec Management Software.

Solution available
As from now we have our solution available which is compatible with the Telsec Management Software.
Please contact us for applying the solution.

Sensor Development International B.V.
Kleine Veld 35
7751BG Dalen
The Netherlands
Phone: +31 524 551454
support@sdinternational.nl

Status
The issue seems to be at the hardware side of the system meaning that it is not possible to fix.
SDI will offer a permanent solution which replaces the hardware (TCU and People Counter).
As an extra service SDI is able to retreive the data by extracting information from the faulty TCU's when the hardware is replaced. This way we are able to restore the data.

Solution
Particularly for this issue, SDI added an API into the existing SDI hardware.
This API makes it possible that the Telsec Management Software is able to retreive data from SDI hardware.
For a plug & play replacement, SDI can pre-configure the system by using the ID's from the original TCU and People Counter
This means that it is not necessary to migrate at the software side of the system.

Below a small infographic showing what will be changed to solve the issue.

TCU Current Situation
SDI Solution

The TCU API can be removed to restore the hardware back to its original function for the SDI Sensor Platform.

To prevent losing data it is important to let the system running and not power off or disable any parts or equipment.

Related products:

  • TCU1051E
  • Telsec Management Software
  • TSR1030RF
  • TSR1031RF
  • TSR2030RF
  • TSR2031RF
  • TSR2032RF
  • TSR2131RF
  • TST1040
  • TST1041
  • TST2040
  • TST2041
  • TST2141

Please keep me informed regarding this issue



* These details will only be used to inform the involved regarding this matter.

Thank you.
We will keep you informed.

Background information
Feb 11th 2016 Extensive testing of the hardware is finished. The system is compatible with the Telsec Management Software.
Please contact us for availability of our solution for this issue.
Jan 21st 2016 Replacement hardware in final test to be 100% compatible with the Telsec Management Software
Because there is no permanent solution with the TCU hardware SDI offers a compatible hardware solution.
As an extra service SDI is able to retreive the data by extracting information from the faulty TCU's when the hardware is replaced. This way we are able to restore the data.
Additionally SDI can pre-configure the new hardware to make a plug & play replacement possible.
Jan 15th 2016 Problem seems to be at the hardware side of the system, the TCU is only able to store dates with the years 2000 to 2015.
For storing the year value of the data it seems limit memory is reserved to store this value. As a result the TCU is only able to store the year 2000 to 2015.
Since it is not possible to fix this limitation in the memory of the product SDI will offer a replacing solution.
To prevent software changes the SDI product will be compatible with the existing Telsec Maanagement Software. This way no changes at the backoffice is needed.
Jan 8th 2016 To prevent losing data it is important to let the system running and not power off or disable any parts or equipment.
The system still receives data from the People Counters.
Jan 6th 2016 At the beginning of 2016, issues come up with the wireless people count system which uses the TMS and the legacy Telsec TCU1051 products. This system is delivered in the past by e.g. Telsec.






Disclaimer: This information is shared by Sensor Development International. However, Sensor Development International is never responsible for these systems. Questions in the market led to initiation of investigation of these issues and Sensor Development International tries to come up with a solution to help customers with these legacy products.